Better Chemtech Chemicals After-Sales Service and Technical Support Guide
Hangzhou Better Chemtech Ltd. specializes in the research, development, production, and export of organic intermediates, pharmaceutical intermediates, and new material chemicals. To ensure smooth product use after delivery, the company provides after-sales services including quality traceability, technical support, and logistics assistance. The following details each service item and the handling process.
If customers discover problems such as impurities, purity discrepancies, or crystallization discrepancies with product specifications during use, please contact us by phone or email with a description of the issue, batch number, and COA image. We promise to have a technical specialist respond within 24 hours to confirm a solution. If a replacement product is required, we will arrange shipment within three business days and provide a logistics tracking number.
Each batch of delivered chemicals is marked with a unique batch number and production record number. If customers have any questions after receiving the product (such as content deviation, color difference, or unusual odor), please provide the batch number. We will verify the raw material source, operator, reaction conditions, and testing records through our ERP system. We will complete a quality traceability report within 48 hours and inform you if the problem is an anomaly and whether a replacement is required.
Customers may encounter the following issues while using our products:
●Compounds have difficulty dissolving in conventional solvents, making it difficult to determine which solvent to use;
●Chlorine-containing products decompose during storage, making it difficult to determine the optimal storage temperature or container;
●In a particular synthesis step, the reaction yield is low or there are a large number of by-products when using our intermediates.
For these situations, our laboratory technicians can provide analysis via email or video conference. We will reference publicly available experimental data, reaction mechanism analysis results, and our existing experimental records to provide specific recommendations, such as changing reaction conditions, adjusting solvent type, controlling temperature, or introducing compatible additives, to help customers optimize their experimental plans.